If i could give 0 stars, i would. I made an appoin...

If i could give 0 stars, i would. I made an appointment at 1pm but I am still here!! Waiting! And it's 3:27pm! Apparently there's a long line but why is it that when we came here we were the only ones here and now people who came after us are leaving before us?! We're only getting our tires checked! Seriously?! Also when we made an appointment for 1pm, he told us he put the car in at 2pm! What's the point of making an appointment then? We cant even talk to the customer service lady because she would just give us an attitude. My whole family drives Lexus but seriously, NEVER again.