Order No. 26127434 | Disgusting, Unprofessional & ...

Order No. 26127434 | Disgusting, Unprofessional & Disrespectful People.
An absolutely disgusting buying experience. Being tech savvy I have been an early adopter of online shopping and have been purchasing online for more than 15 years. Never in all my years have I come across a seller like this. To give you some context: I have been using Ebuyer now for over 5 years for both personal and business PC equipment purchases using the same payment method and set of shipping/billing addresses rotating between my work premises, home and my brother's home. This last order I placed got flagged for security. I have no idea what the criteria for this initial flagging were but apparently, it was the order value. I have placed higher value orders before. Their fraud prevention team asked for ID and proof of address. I supplied my Driving Licence and Bank Statements. But as this order was placed for shipping to my brother's I had used his address for billing too by mistake. Hence they didn't accept my bank statements as proof of address. Fair enough. I supplied my passport as well as a letter under my own name with brother's address on from a service I had not updated my address with to show Ebuyer my connection to that address. They did not accept this. Reverted back to asking me for another bank statement knowing very well that I live at another address. I supplied this 2nd bank statement. They rejected this stating they need a bank statement from my brother's address even if it is not under my name, they wanted anyone's statement but had to be under that address. I initially objected due to a clear breach of GDPR by Ebuyer asking for the personal information of a third party they do not know. Still, I spoke to my brother and he agreed to supply his statements. They rejected these and closed my 5-year-old account stating these statements needed to be under my name! An absolute waste of 3 days chasing these cowboys for something I had paid for and simply wanted it delivered to a family member's address as I live in shared accommodation. Abbie and Jade in their customer service department, although very polite, were completely apathetic. Tracey, their Fraud Prevention team member was downright incompetent as anyone with half a brain in her position could tell there was nothing fraudulent here with an existing old customer of theirs placing an order using the same details used in the past for which previously no 'fraud' alarm was raised by any of the stakeholders involved.