My mom took 2 cars ( a truck & SUV) in to get her ...

My mom took 2 cars ( a truck & SUV) in to get her snow tires on. They didn't inform her that they were unable to get the tires on, on her SUV due to no lugnuts. She waited 2+ hours which was not the problem. The problems were that her truck has a tarp to cover the bed of the truck and they tore it. And because they didn't put the tires on her SUV she had to go in again. When she went back in she was told that they did not have lugnuts. She then requested to speak with someone else (because we'd called to complain the night before and they told us to go back in). And they then were able to get her tires on. She lives 30 min. away so it was an inconvenience to go again, especially if they did have lugnuts available for her to purchase the first time around. Which was what we were told when we called to complain.

Im giving them 3 stars because while they did help us out. They tore the tarp, it was an inconvenience, and it just seemed like the employee(s) didn't want to work and put the tires on... So it was ok. We might give them another chance in the future.