Joshua Dunn

Review of Young Subaru Co.

We had a factory recall that we needed to have tak...

We had a factory recall that we needed to have taken care of. We called and asked about it and the gentleman told us that he would order the part and call us when it arrives so we could set an appointment. Over a month later I called again because I never got a call back from them. Another gentleman apologized for their failure on calling us back and said they had 4 parts in stock for us. He encouraged us to make an appointment so he could reserve the part and so we did. He told us his name and told us to ask for him personally so he could take care of us--nice! Four days later I call ahead and the person I talked with confirmed the appointment and added details upon my request. They also offered a rental car. Sweet!

My wife then drives down and at first nobody knows anything about the appointment--including the gentleman who had set it up a few days previous. No rental was offered to her and they told her that if she leaves then the job would take 4 hours instead of 2.5. That doesn't make any sense! We had an appointment! Having my wife wait in the lobby instead of going to do other things should not affect the time it takes to get a job done when we had an appointment for the work.

The repair staff was very professional and friendly and I appreciate that. I don't know what is so wrong with the place that they forgot to call me back, the appointment, the rental car, and the strange increase in job time if my wife didn't wait in the lobby. Something is strange about the way things are ran at this dealership's repair shop. I was not impressed.

We also looked at cars both new and used here about half a year ago. Tanner was fantastic and didn't pressure us at all. The senior salesman, though, employed several social engineering tactics on us and I wouldn't have any of it. The cars were too expensive and we were able to find a Subaru for a much better value (even after repairs done) elsewhere.

EDIT: We asked them to check the squeaking brakes of our car while it was in for the aforementioned factory recall. They told us the brakes looked great and the squeaking was probably just cheap brakes or dirt. Well, a month later, the squeaking finally went away as they said but was replaced with a grinding noise. I immediately took the car to a mechanic in my town and they found metal-on-metal grinding. Now instead of replacing the brakes I'm replacing rotors too. I doubt this dealership even looked at the brakes. Now I'm wondering if they even did the factory recall on the air bag...

I don't blame them for the ground rotors as after two weeks of squeaking I should have known they were wrong in their diagnostic. I just expect for something as simple as low brake pads they would have seen it. But either they didn't look or they are too inept to gauge brake thickness. Either way, terrible customer care and integrity with these mechanics and senior salesmen. Buyer beware.