Ordered 2 x fish and chips to be delivered via del...

Ordered 2 x fish and chips to be delivered via deliveroo. My wife has severe intolerance to gluten so therefore ordered 1x gluten free and 1x standard fish and chips on deliveroo website. Received delivery but neither were marked as gluten free. Tried to contact Erpingham House by phone but no answer. We sent a message on Facebook messenger. They replied promptly and said to submit a refund request via deliveroo. We did this twice but didn't receive the refund. Obviously my wife couldn't take the risk of eating so had to make her something different. Both meals looked identical so wasn't sure whether they were both standard or gluten free. Erpingham house have since confirmed that both meals were gluten free. Obviously she was not to know this and confused why deliveroo menu offers a standard option as well as GF if this is the case.

I also have to say the taste of the meal was insipid as I attempted to tackle her meal as well as mine.