I ve always been skeptical about buying a used car...

I ve always been skeptical about buying a used car, but figured I would take the plunge with VW since their warranty is among the best. So far, Three County VW has made all of my nightmares about buying a used car come true!

Not even a month ago, I purchased a used 2018 Atlas with 17k miles. Looks and drove great, for 3 days... after three days, the check engine light came on and the car started buckling al low speeds. I called their service department and told them that the check engine light came on only after having the car for three days. Their response, we are really busy and can not even look at it for a week to a week and a half . I asked okay, can I bring it in and you provide me with a loaner then? Their response, we have absolutely no loaners (how convenient). I immediately called Gensinger VW who were more than accommodating to give the car a look the SAME DAY! There was an ignition coil failure so they ordered the part and fixed it a few days later. They assured me that it was safe to drive in the interim until they received the part.

Two weeks later, CEL comes on again! I called three county again and expressed how upset I was and demanded them to look at it ASAP and provide a loaner car. Again, no loaner cars available, until I really expressed the urgency and how upset, one magically just came back. They saw some of the same codes and told me that they updated the software which solved the problem. I told them that I wanted them to actually change some parts and do some further testing because this was not normal. They said this is all they can do and this is all the VW would tell them to do for now. Fast forward a day later after getting the car, the CEL comes on for the third time within a month! I will update this again after I see how this unpleasant experience pans out!