I ordered a Converter desktop. There was a defect...

I ordered a Converter desktop. There was a defective part. I had some very helpful assistance in getting the Converter returned and my replacement is on the way! The gentlemen helping me out have gone above and beyond making sure that I will have a great experience. I can't wait to get my replacement so that I can put it to good use.
Thanks again Gene and Ben for all the added efforts:)