Nikos Kakouros

Review of Autobahn USA

My review will be in two parts - first Autobahn US...

My review will be in two parts - first Autobahn USA and then my specific salesperson - "Kyle - Fowler".
I have been searching for a car for the last 2 months and have done a lot of research on the vehicles as well as spending a lot of time online looking at the market car prices. I went to multiple dealerships and did a number of test drives prior to committing to a car. In all the other dealerships, the salesperson was the stereotypical "car salesman". Chatty and pushy. I am delighted that I did not purchase a car from any of those places prematurely. When I moved up to MA I came across Autobahn USA. Their prices seemed extremely competitive. Other reviewers have even commented that the prices were so good they wondered what might be wrong with the cars! It turns out the answer (at least so far!) is nothing! As was explained to me, Autobahn buy the cars at auction and simply believe in "low-margin, high volume" business. Consequently, they price their cars aggressively but end up selling more of them. The dealership building is not much to look at but it doesn't need to be and is another reflection of the lean style approach. They are in fact, however, moving to a larger centralized location outside of Boston to better accommodate their customers.
In addition to the great pricing, the other excellent asset of Autobahn USA is its salesman Kyle. He was extremely helpful and patient throughout the process. From the very beginning I got the feeling that he was there to help me find the right car for me, rather than make a quick sale. Amazingly, I exchanged 43 emails with him during the process of buying a car! Despite my continuous questions he was always courteous and helpful, yet never pushy. When he established what car I was looking for he really kept an eye out specifically for me and let me know when one became available. He provided an excellent personalized service that I have never encountered before in the business. When he found the car for me he went out of his way to make the experience as smooth as possible. The car had a couple of minor dents and scrapes and he took care of having them fixed prior to giving me the car. When I went to pick it up he made sure everything was in order prior to me leaving Autobahn. Overall, Kyle is a excellent asset in a great organization.
I highly recommend you getting a car from Autobahn USA. Ask for Kyle and you will not regret it.