This experience has been nothing less than horrifi...

This experience has been nothing less than horrific. I came in to pay two years of not filing, and paid as it was prepared, got additional letters from the IRS, went in to pay 2016 on Thursday, had another nightmare experience, and my girlfriend today got overcharged, after being told the owner said no more discounts. There was no discount to begin with. Not only was she ripped off, but the lies. There is no owner. I called an hour ago asking isn't this a corporate location, as they all are, and the woman said, well we do have a new manager. These agents stink as they are afraid to get in trouble if they don't follow things to the letter. Accountants are supposed to be creative, and try to help. These people are weak at best, and then overcharge, and lie on top of it. It's worse than I'm even describing. I'm livid, and will be calling corporate on Monday. If others have had similar bad experiences this could be a class action suit. Rating from us is a minus two