Tom

Review of Ebuyer

*edit 2* if there was any doubt for not doing busi...

*edit 2* if there was any doubt for not doing business with Ebuyer it continues into shady business activities. I was successful in my claim against Ebuyer, however, there was a request for the tracking information for the return. I have requested the tracking information over 3 times from my 'case handler' and each time it has been ignored with the hopes I could not submit this information. Absolutely disgraceful business practice and the company should be appalled at this! I was happy to work with you to facilitate a return and instead of trying to help - each time there has been contact it seems to have been intended to cause greater issues. Ebuyer may be celebrating 20 years this year but I will be amazed if it ever makes it to 30!

*edit* got a response from Ebuyer telling me they want to resolve it, they haven t responded and seem to be continuing to ignore me, they even closed the associated account so I can t return the items.

Fairly disappointed, I decided to use Ebuyer instead of amazon for once, thinking perhaps they have improved since I last used them in 2010. I was wrong.

I got sent a faulty B450 Tomahawk and Ryzen 3600, I found the faults within the day of delivery and spent an entire bank holiday weekend trying to diagnose the issue, even to the point of contact Microsoft who agreed there was a hardware fault.

So I essentially wasted an entire bank holiday weekend trying to figure out the fault and problems before I could get through to Ebuyer. When I finally get through to them I m told that the item can be returned but may be returned back because it s policy - well that is a terrible policy. If you send someone a faulty item/s a customer is perfectly within their right to return for a full refund.

I can t help but feel they re trying to waste time for a matter that s rather urgent, like many I need a PC for work and a turnaround of 10 days isn t good enough.

All my business will be going straight back to amazon and I highly doubt I ll return. Chargeback and PayPal case is open too - when you bother to respond.