BRIAN FLUKER

Review of Sheraton Old Town

Currently staying at the hotel for three nights 5/...

Currently staying at the hotel for three nights 5/18/17 The initial greeting and staff interaction was nice. The lack of a baggage cart to bring to the parking garage was a negative. I had to search for one and found one on the seventh floor. The other issues I have is that the air conditioner in my room (631) was not keeping up with the outside temps or sun on the windows. After twice complaining to the front desk it remained unable to noticeably cool the room to the degree expected in a higher priced name brand hotel. The second technician claimed that the setting if controlled by a central thermostat central and the suites are basically slaves to that no matter what in room controls are set to. He did return and replaced the filter. And that has slightly helped the problem but only to maintain 70-75 ish temps. For the price of the rooms I expect a basic three things. Clean,cool or hot, and up to date furnishings. Lastly, two more issues :
the couch and chair in the suite are very basic and industrial not at all comfortable for prolonged lounging and the mini fridge barely could keep things cold. One positive was the shower head (speakman) was nice.