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Elena Terenzi

4 years ago

The hotel is aestethically nice but the staff need...

The hotel is aestethically nice but the staff needs some improvement : when we arrived it was raining and asked to park in the garage before check-in. We've been told to check-in first so we had to walk under the rain. When we arrived for check-in they could not find our reservations. Finally we got assigned to our rooms but mine was not properly cleaned, I could still find some trash from the previous guest. When I checked out they wanted me to pay for a bottle of water I did not drink

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