Emir Ruzdic

Review of Turramurra Cyclery

Extortion. I took my Trek Powerfly for a warranty ...

Extortion. I took my Trek Powerfly for a warranty repair because the battery keeps falling out and the rear hub was just free spinning. I was told everything will be covered under warranty on multiple occasions and that parts were ordered. After a month of calling weekly for an update finally the parts were on their way. When the parts arrived I was told that the hub replacement will be $361 and not covered under warranty. I then asked them not to worry about the hub and just fix the battery latch but they said they will not fix anything unless I buy the hub and also wanted to charge me for storage for the bike because I couldn t pickup the bike on the day they called me even though I have been waiting for a month. Total extortion and should not be allowed to operate. I accepted to buy the wheel (under duress) but now I am going to fair trading.