I've been a "special" member of TLC's customer bas...

I've been a "special" member of TLC's customer base for many years. What has it gotten me? Nothing recently. They have had the privilege of using my "special" membership money for 6 months while I sit for weeks waiting to get service. While my sister lay dying here at home in hospice - TLC said they could show up in 4 days to fix my swamp cooler pump. The operator's response was "Do you want it or not?" On my first call, I found another company that came out that day (thank you, Wagner). Switch-over time was a 4 week wait - and once again, I found a willing company to come out when I needed them without the 4-week wait. TLC has gotten too big for their own good. They now have the second half of my annual fee - but I had to have the heat turned on by someone else. Don't fall for their spiel about paying up front and being able to get service quicker than other people. It is an untruth.