Justin K

Review of Mountain Land Collections

EDIT: After speaking with the partner in the law f...

EDIT: After speaking with the partner in the law firm tied to the collection agency, I am revising my review and rating. I will leave the original review at the bottom. I was apologized to for the way I was treated and the individual helped to resolve my issue. The reason I am leaving the review at 3 stars is because it took me hours of phone calls, and frankly being angry that caused the collections agency and firm to look closer into the matter. I feel the process for trying to reconcile medical bills is designed to frustrate and force the individual into an un-winnable situation. At the end of the day, after my case was escalated, the outcome I was seeking was achieved. I just wish the process was easier and less combative. I will say that I believe the law firm is acting in good faith.

The combative attitude of the people who work for this agency and the lawyer partner are unprofessional, uncourteous and should be investigated for their practices by the Utah regulatory agency that oversees debt collection.