Customer service is terrible. On hold for 30 minut...

Customer service is terrible. On hold for 30 minutes just to find out why they haven't closed out my charge hold from a month ago to my bank account. The girl who answered after the first 11 minutes was so rude I had to ask for a manager and that apparently earned me more hold time. I guess once you're not a guest anymore, then your concerns don't matter. I strongly urge you to find anywhere else to stay but here. If you have stayed here in the past, know that their customer service has gone down hill. We stayed 5 days and were disappointed every day with every aspect. The food is not as good, the pool service was terrible, our food was raw, the room was not great...etc. There are better places with nicer people in AZ. In the time I have been on hold, I've been able to write two reviews. Fabulous job Marriott!