I have been a customer for just over 2 years and I...

I have been a customer for just over 2 years and I like the system but have had some problems with the wall mounted main console. Occasionally it goes into an alarm mode, which startles me, and then a message appears that states it has lost the cell phone signal. Another issue I have is the speaker on the main console, I no longer have the voice telling me the alarm is set, it is muffled and inaudible. I called the main office and was told how to reset the cell phone signal issue but they offered NO help in providing a repair / replacement of the faulty main console. Looking at other alarm services being offered in my area that offer better support after the initial contract has expired.