At first, excellent service. Fast mail responses. ...

At first, excellent service. Fast mail responses. Not too pricey.

Until after the tender confirmation they suddenly asked for an extra 500+ euros. I had rented a campervan and apparently that company had made a change regarding the insurance, which had to be taken out with them for an additional 500+ euros. Tioga Tours had recommended a European Insurance in advance, which covered better and was cheaper, but came with this news shortly after the offer confirmation.

The fact that they recommended me insurance that apparently was not enough to continue the trip did not bother them. I had to come up with the extra money myself. As a student 500 extra for an insurance that covers less and covers the same as the European Insurance for the rest was ridiculous. I am convinced that this is the responsibility of Tioga Tours. She refused to compensate.

After extensive mail contact, they got to my knowledge that it is their responsibility. They decided to pay me 150 euros. That was not enough for me. Second mail: they decided to reimburse me 250 euros. Not enough. Third mail: 350 euros was reimbursed. It got ridiculous at this point. Out of pride they didn't want to pay me the full fee, but 350 was fine?

Deal accepted, no sense in legal hassle. Not a good word about for Tioga Tours.