Very disappointed!!!!!! Spent the 450.00 for my hu...

Very disappointed!!!!!! Spent the 450.00 for my husband's birthday when we got to pur room after lugging our backs across a huge parking lot ( no where close to park) we enter the suite I reserved over 3 weeks ago to find people in the room how embarrassing!!!!! So they said they would upgrade us hahahahaa what a joke a heart shaped pool that looks absolutely disgusting ! Two floors well if I wanted to travel up and down steps I would gave reserved a room with steps! Very dissatisfied and I would tell everyone to go to a cheaper place the service is much better!!!!!!