Ordered iPhone 7 good condition. I don t know how ...

Ordered iPhone 7 good condition. I don t know how all These people are ranting about fast delivery!!!! It was dispatched after 10 working days witch it states but is not fast the phone looked brand new for a grade C which I was pleased with. So I ordered another 2 iPhone 7 full bundles for my daughters that was the 29th November that was 19 days ago 13 working days you call or chat to them they ignore you then when answer call you disrespectful and hang up this was Ellis, still waiting with no confirmation of when they will be dispatched!!! Really wouldn t recommend using them I am currently in contact with citizens advice to see what I can do, report them to some authority and push on for them to be fined of some sort!!