Yongteng Dong

Review of Vapiano

Since the Vapiano unfortunately had to be made in ...

Since the Vapiano unfortunately had to be made in Stuttgart and I happened to have to make a stopover in Hamburg, I was very happy to find a Vapiano.
Queuing up and taking the food to the table has been abolished here (understandable eh. Covid-19).
It's a good idea, but unfortunately it doesn't help if you only employ 2 waiters and instead have 8 cooks in the kitchen, where only 2 cook and the rest is just there and the service is overwhelmed.
We were allowed to wait 20 minutes for our order to be taken.
Before that I asked a tall man with a black shirt and glasses if he could take our order, he just replied that I should wait for a waiter.
He himself just stood at the bar.
I order a pasta and my wife only orders a portion of bruschetta.
The pasta came first and the drinks and bruschetta just didn't want to be served. Only after I had to complain did the rest of our order arrive (about 15min)
I also had the wrong noodles (don't want to be picky so I just ate). Chili was also missing.
The waiter apologized and put the blame on the cooks for getting the food wrong.
Hello? Are you a team? I just thought ...
Conclusion: I always tried hard but I was very dissatisfied.
Maybe it will work better next time
(The only one who was competent and quick was the Asian waiter in the black shirt)