This isn't against the Illinois location, but agai...

This isn't against the Illinois location, but against the corporate office. Having stayed at a different location before, the facilities are fantastic the whole family had a blast. That being said, having a trip planned for this past week, which was obviously cancelled with great wolf being closed over covid concerns, I've gotta say it was some the worst customer service I've ever experienced. Apparently the fact they decided to close all their locations for the time being is my problem, but if I'd like to stay in the future, they would be more than happy to have me, after I pay increased rates of course. I don't expect a free stay, or any discount, but I think it sounds more than fair for the previously agreed upon rates to be honoured for a future stay. I'm already out money with my trip being cancelled last minute, not all arrangements were refundable. Now I need to pay you even more to reschedule my stay? And just to top it off the the customer service representative decided it best to argue with me and tell me I don't understand repeatedly, because I'm too dumb to understand that it's ok for them screw me over. Hopefully most of you had a better experience, I know expected better.