Sara Newton

Review of Breeden Dodge

Purchased my vehicle almost 2 years ago. Still und...

Purchased my vehicle almost 2 years ago. Still under warranty, it started shifting hard and slipping between 2k-3k RPMs around May this year. Made an appointment and was told if they had to keep it overnight that the would get me a loaner or a rental. Well, at 5pm I call and they are unable to provide me with one but assured me it would be ready the next day. They "flashed my computer"? and told me it was a common issue with that year and model car but it should fix it. Well, for about 2k miles it drove like a dream again. Then it started shifting hard, slipping and now sounds like an airplane engine roaring. Called FS back, Cory Cook in the service dept was rude and told me that I would have to wait around for a couple hours before they could give a loaner. Single mom and full time employee, this is not possible. I explained this to her and told her it was the same issue and she was condescending when she asked how I could possibly know it was the same problem as the last time. Now, I might not work in a service dept, but I do drive my car every day and know when it's not acting right. Frustrated, I called back another day and spoke with Shawn. He was nice, even though I complained about the treatment and fact it was messed up again (thought I called a different dealership..yes, smooth I know). So, I called back today and was very frustrated bc I am at the point of feeling like my vehicle is unsafe. Pleading with Cory Cook yet again to look at my car, she said I could bring it in but no loaners are available. I expressed again that I am a single, working mother with no other means of transportation. She told me they have shuttles that will take me to and from work/home. I asked if they would take my son to school and soccer bc I had other obligations as well. She then said, "well I was a single Mom at one time too so lets drop that act okay?!" I'm not so sure how rude back I was at the point but I know I asked for her Manager or Owner, confirmed her name and told her she should be ashamed of herself for her lack of customer service and satisfaction. Never in my life have I been so disappointed in the lack of customer service, especially from a top dealership in the area. I understand since my car is under warranty that there is no cash flow but I should not be pushed around, treated like trash and not have a vehicle that works correctly. Maybe once it's out of warranty, they would provide better service. However, I would rather ride a bicycle for the rest of my life than to ever give them a dime of my hard earned money.