Michael Clark

Review of Young Subaru Co.

Didn't have the best experience here. They were ex...

Didn't have the best experience here. They were extremely slow to work with the day I was there, to the point where they had to have a salesman sit and babysit me, until they could finally move forward. We literally sat in an office and talked about nothing car related. Once we finally made a deal, I wasn't entirely informed about the purchase. Exceptionally poor communication followed, with me emailing and texting, but not getting responses for 5-7 days at a time. When they finally decided to provide me with a second key (it wasn't disclosed that there was only one key until I was about to drive away with the purchased vehicle), it took a total of 7 weeks, and even then I had to initiate the process. Once I picked up the key, I was told it needed to be cut and programmed and that I could do it at the Young Kia dealership, which I figured was included, as without having that done, it is as useful as a rock. It turns out they were only planning on giving me the key, but not making it work. The Kia dealership tried to contact them to get a purchase order, but was unsuccessful, so they asked me to call, which I did. I was passed from person to person, until I was met with a flustered used car sales manager, who then refused to do anything about it. On the bright side, the Young Kia dealership was very nice to work with, even though I was very upset with the Subaru dealership. Go to Young Kia, avoid Young Subaru.