I had a mixed experience. Everything at the Scotts...

I had a mixed experience. Everything at the Scottsdale Princess was beautiful and the people really try to take great care of you. But they over promised and under delivered. When we first showed up they told us they had an app we could use to guide is around the property. After downloading the app all it did was load. My only thought was that there were too many people trying to use it and it couldn't handle the traffic. We have 2 small children who of course are up early in the morning so when we called to see what time the pools opened up we were thrilled to hear they were already open. They were open in the sense that our room keys opened the gate, but there was no one there when we got there so there was no one to tell other people's kids not to play on the water slide that hadn't been turned on yet. Plus it didn't look like the pool had been cleaned from the night before. All in all, it's a really nice hotel and to have all the pool and dining options they have are great, but it's not as family friendly as we were hoping.