John Khoury

Review of Sofitel Brisbane Central

I have strong feelings about this hotel as the pro...

I have strong feelings about this hotel as the property itself was ok but I guess the treatment of the staff towards me was both unacceptable but it s was more than that, it was just so cold and not helpful whatsoever. I was staying at the hotel because my company was sponsoring an event at the hotel, so my company had booked and paid for my room. When I arrived at the hotel, I realised that I had left my wallet back in Melbourne so I was freaked out by that, but the worst part was that they wouldn t check me in until I left a $100 deposit for room extras! It was so embarrassing! My company had booked 5 rooms for 3 nights at the hotel, and I was stunned when she said to me sorry, it s policy after I asked her if she could check me in and when my boss arrives later that night, I m sure he will use his card as security, but all I got was a no . So, now I m stranded with no money, and I can t get to my room. So I waited around until my boss came, 4 hours later before I was given my room which had been already paid for. I really felt that they were just outright cruel, inhuman thing to do, especially that the room was paid for, and we had multiple rooms. Surely they would have known my booking was legitimate and that my company would pay. Really bad experience.