Damian A

Review of Town Motors Audi

We have been going to multiple Audi dealerships fo...

We have been going to multiple Audi dealerships for service and recently made this Audi dealership our go to spot for regular maintenance and such. Recently our wiper blade that was bought brand new from this Audi dealership and installed by this Audi dealership around 2 months back started to vibrate uncontrollably and loud when used regularly on a rainy day, we are guessing it s due to the blade being defective or not installed properly, mistakes happen and that s totally fine but the issue is that when we went in today to let them know so they can replace it as it is under warranty they demanded that we show a receipt to prove that we purchased and installed it with them, we didn t save the receipt for this cheap purchase so we asked them if they can look it up through their system and they were NOT accommodating at all, we would have received better treatment at my Toyota dealership, I had a similar situation at a Toyota dealership in the past and they kept records of EVERYTHING, didn t have to prove that I m not a con artist who wants to get a free wiper blade, how pathetic, this Audi dealership treated us as we were lying and had to prove with a paper receipt that a cheap wiper blade was bought through them and they have no way to look it up in their system by using a phone number, name or prior appointment. The people at this Audi dealership DO NOT HAVE A HISTORY OF YOUR TRANSACTION/SERVICES DONE ON YOUR VEHICLE according to our interaction today. BE CAREFUL AND KEEP YOUR PAPER RECEIPTS when dealing with these guys. They don t have a proper manager to help you on weekends so asked us to come back another day, REALLY?! Is this how Audi treats its clients these days?????