1st time ordering and likely the last... placed or...

1st time ordering and likely the last... placed order online at 8pm was given a 846pm delivery time. At 910pm I called asking where our order is and told how backed up they were on a Monday night and that it is on it's way out the door at that moment. 35min later the delivery boy arrives with 2 soggy cold steak sandwiches and ice cold onion rings.