I have stayed in bad hotels run by competent peopl...

I have stayed in bad hotels run by competent people, and I have stayed in good hotels ran by icompetent personnel. I am afraid to say that this one falls in to the second category.
I took them an eternity to find the reservation, (even when I gave the the confirmation numbers, and even showed them the emails) all the while telling me that I didn't have one, or that maybe I had a wrong hotel.
After finding it, they then proceeded to tell me that despite me having proof of the reservation since the reservation was in the name of someone else in my party (who was parking the car) they couldn't proceed with checking me until we had the person physically present. I usually never put reservations in a name other than mine, but do to auto fill settings in the device I was using I filled it with the name of someone else. I can only image how the whole situation would have turned out if that person hadn't been in the trip, instead of using any shred of common sense and seeing that I shared the same last name and I had all the corresponding confirmation numbers and emails they wouldn't budge.
To make matters worse I had to wait hours while they found parking as their badly designed parking garage was completely full, with multiple cars taking more than one place, due to confusing markings and narrow spaces.
To cap it off, the staff was discourteous, and unwilling to use any common sense to solve a matter so simply that any clerk at a motel 6 could have figured out (not a diss at motel 6,as I probably would have had a better experience with them had I stayed there instead).