Heather at the outside front area should probably ...

Heather at the outside front area should probably practice being nicer to people who are trying to dine at this establishment - or let someone else do the customer facing talking duties. There is a difference between having to politely inform someone of a wait because of seating space limitation and being eagerly excited about telling someone no, there's an hour wait, and you are kind of bothering me with your questions. +1 for trying to sell me beer to go after five minutes of being so rude. Your coworkers were laughing at you. Really really bad customer service here. You are only as good as your FOH staff. What a disgrace.