Pedrom Acevedo

Review of Rusty Pelican

Buyer be aware... Don't expect to be compensated f...

Buyer be aware... Don't expect to be compensated for bad service at this place. I have been going to this restautant for over 20 years, customers used to be special, now management has lost course, last visit although food came 1.5 hrs after ordered, all the manager did was come up with a list of well rehearsed laughable excuses with little customer service expertise, in case they haven't heard, in the restaurant business, when you mess up big on a couple of hundred $$ meal for two, first you accept the problem and at least treat your customer to a beer to make time to solve the problem on hand and make them feel welcomed, it is clear tourist business is all they want, they don't want my business, will miss the view, let's see if they can survive with the one time tourist customers only... Have to say the waiter was ok, manager not at the expected level.