My husband and I were visiting St. Thomas for the ...

My husband and I were visiting St. Thomas for the first time and booked this resort through Expedia. When we arrived a little early to check in we were told our room was not yet ready and to come back around 3PM (which turned out to be a lie). When we returned there was a line of frustrated and angry people. I was told the hotel manager needed to speak to me and when I asked why I didn't get an answer. When I finally made my way to the front desk I was told there were no rooms available for us!!! When I asked how this happened I was told "it happens sometimes" and "it's the same as when airlines overbook their flights."!! They ended up paying for our first night at the nearby Point Pleasant hotel and a group of other guests also had to spend their first night at Point Pleasant since they too didn't have their room at Sugar Bay. It seems like this happens a lot and is not an occasional mistake and it doesn't matter what travel site people used to book the reservation (Expedia, Travelocity, direct booking, etc.) all had similar issues when they arrived. They apologized for the "inconvenience" and I felt like they really didn't care how much stress this caused me and my husband and it was clear to me that they don't know how to run a resort. They also had the wrong checkout date for us as well. I called Expedia and they called Sugar Bay to make sure they had the correct checkout date and to refund our money for the first night. They also were going to forward my complaint to their complaint department. Even though Expedia confirmed the correct checkout date with Sugar Bay, Sugar Bay did not update their records and our room key was deactivated one day before we were checking out. Also, when we finally did get into our room we had issues with the air conditioner not working, no hot water, and a faulty light fixture. I will never stay here again and I do not recommend that anyone stay here because you are taking a chance that you will not have your room when you arrive.