Kevin Thompson

Review of Sunset Porsche Audi

BEWARE!!! As a member of a 127 local Audi owner gr...

BEWARE!!! As a member of a 127 local Audi owner group, I (we) can verify that this dealership is not to be trusted. Infinite documented experiences out there, including my personal experience, that would clearly demonstrate that this dealership is not honest and takes advantage of customers. They will pressure you into higher dollar repairs than necessary, and when approached about it, they will attempt to bully and intimidate you (specifically the VP of Operations, Peter Young) in an attempt to try and silence you. Here is a photo of a clutch pack out of my personal Audi S6. If you look at the disc at the top, there is not a single pad left on it, it is completely bad. Yet their FOREMAN told me there was no way it was clutch packs, and swiftly quoted me a $15,000 transmission replacement, despite the transmission itself operating perfectly up, down and into reverse. My car was repaired locally for less than $4,000 by simply replacing the worn clutch packs inside the transmission. This dealership almost caused me an $11,000 loss. They are now too proud to admit the foreman is wrong, and as I stated earlier, their VP of Operations attempted to bully and intimidate me into silence. My service advisor cut communication and did not reply as soon as I voiced a concern. I called and asked to speak with a manager, and never received a call back. I contacted Audi of America to voice my concern, as each Audi dealership is independently owned, to which I received an email directly from Audi Beaverton (Peter Young) bullying me. I am currently waiting for a response from the General Manager, Frank Geary to see if they choose to make my personal situation right.