Alec Fedro

Review of Gateway at Lubbock

I have been trying for 9 days to get some jerk out...

I have been trying for 9 days to get some jerk out of my wife's covered parking spot that she had to pay for up front. On the day of purchase, this person was parked there. I wanted them towed and management said that they wanted to wait to get everyone settled in and that they would talk with the person that is doing this. They have parked there every day since last Monday! I have been assured twice that they spoke with the resident and that they would move and nothing has happened! When I call the towing company, they have an approved list of people that can call a tow in, the residents are not allowed to call tows in which I found out after 2 hours of calling the emergency maintainence line on Saturday night. Finally, on Sunday she got to use her spot for the first time only to have it taken again tonight. I called the office and they told me there is no courtesy officer on duty so they can't tow it. No refund, no help, nothing. Why am I paying if you don't enforce it? This is the worst service I have ever experienced, and of course they act all nice about it but they never do anything to resolve my issue. Terrible management.