Booked table for 7:30pm, ordered 15 minutes later,...

Booked table for 7:30pm, ordered 15 minutes later, sat waiting for 1 hour watching the shambles around us. There seemed to be no organisation to the staff. Asked where our food was only to be told it hadn't been ordered and been put through so was then put through and came hot. At least 5 tables walked out. If this is a 4.2 out of 5 I would dread to think what a 1 is!!!!!!