Teresa Butler

Review of Custom Air Conditioning and He...

My experience with Custom Air has been excellent. ...

My experience with Custom Air has been excellent. It all started with Kyle coming out to the house to determine the furnace that best fits my needs. He explained the process of installation so that I would know what to expect. Afterwards, he followed up to schedule the installation.

The crew (Sam, Corey and one other gentleman) showed up on time the day of installation. Actually, they were a little early. They were very professional and polite. They put down tarps on the floor so they would not track through the house and wore booties whenever they stepped on the carpet. They explained each step to me so I would know what to expect next. They removed the old furnace, installed the new one and cleaned up in a lot less time than expected. They performed many tests and found that I wasn't getting enough return air. So, they went all over the house to adjust all vents until the return air came out at the perfect level according to the tests.

Now my furnace is working great. It is warming perfectly and it is a lot quieter than the old one. Afterwards, Bonnie gave me a follow up phone call to make sure that everything was working perfectly. And it is. I couldn't be happier with the way this company treated me and with the professional installation of my furnace. I would highly recommend them to anybody needing HVAC services.