We stayed in Gurnee, IL Grizzly Bear Suite with "A...

We stayed in Gurnee, IL Grizzly Bear Suite with "Accessible" Bathtub, Balcony. Being wheelchair bound this place was unequipped for my needs. The beds were too high, no shower bench or shower chair was available, the toilet was too low to use it, fridge was on the ground and I could fall trying to access it, fridge should have at least been elevated. Staff sent me a small broken shower chair when requested and the second one was smaller and but couldn't even fit in the tub. No accessible door for the bathtub so no way to slide inside. The lock on the bathroom door was complicated and made no sense. I needed assistance just to open the door. That being said I was unable to shower or use my room's bathroom during my stay. The beds were way too high and I needed assistance to be lifted on and off.

Some staff was nice others not so much. Front desk, not at all. -very mixed- but it was the manager with the dyed burgundy / black hair who ruined my visit. She made false accusations against me and my family with no reason or explanation. Only saying over and over "I'm not here to debate it with you. I'm just here to kick you out."

She made me feel very uncomfortable and very unwelcome and was uncooperative when I asked for an explanation why she was "banning" us. (Like I would come back) She even had the audacity to stop me from going up a ramp midway to question me which is very dangerous! and demanded to hand her my personal cell phone for information. Who the hell does she think she is!? and how does this woman still have a job there?! I feel discriminated against.

This place does not welcome disabled people. As much money as I spent here it was an absolute waste. I will discourage anyone, especially the handicapped from ever coming. It felt better to be home and able to get out of bed by myself again. I will be calling ADA.

That pool is a breeding ground for covid as well. No guests were wearing masks inside the pool area, social distancing is nearly impossible. One of the bedrooms reeked that of a gym locker room and the other shower had remnants of the previous guests. Gross. 0 stars if possible.