Henny Hubbart

Review of Midlothian Honda

I was considering trading in my Honda Civic for an...

I was considering trading in my Honda Civic for an SUV. My car was going to be paid off in one month and it was due for the yearly inspection on top of the renewal of my registration. My husband and I had been talking about this for the past few months, it was time to act on it. I was pleased with my previous service with Pearson Honda when I bought my Civic in 2013, I decided to go back. First, I did some research about the trade in value as I always do before making a new purchase and looked at several types on SUV s online. Proceeded to send a message online to Pearson, immediately I had a response from Jessica Wirt. Went through some questions followed up by details and items that were of interest to me. Jessica followed up and listened to everything I said. I then followed up by stating that my husband and I would be there within the hour. She said she wrote down all the details and would give the details to a sales consultant. We pulled up at the dealership and met Charles Gaskins. I asked for Jessica and proceeded with some small talk. Charles then showed us the Honda Passport. To my surprise, I was very interested and Charles was ready to help. We met Jessica with a smile and pleasant greeting. To my surprise, she did write everything down. Charles had a great foundation to work with and then we were in the Passport for a test drive. Charles was excellent to work with. Great personality and not pushy at all (hence the stereotype that we all dread). Charles was very informative and knew his stuff. We were then at the part of what needed to be done, negotiations and financing. When I got the figures, I noticed that Pearson was not offering me the trade in value that another dealer had offered. He went back to negotiate and can back with the same offer.....well done. Next, we met with Robert in finance, he was prepared and ready for me to sign everything to finalize the deal. Again, Robert was a pleasure to work with and his attention to detail was right on point. I walked away very happy with my new purchase. I thank everyone that we dealt with at Pearson and I would not hesitate to recommend this team of great individuals.