I ve had very beautiful memories of palazzo Versac...

I ve had very beautiful memories of palazzo Versace - booked first week when it opened back in 2000 and the memories hold a special place in my heart. Stayed at the hotel again numerous times including a very special occasion where the family decided to spoil my mother after having her cancer treatment. This year, I chose palazzo Versace for my 28th birthday retreat. Everything was wonderful up to the certain point where the room given to us was originally facing a terrible view and we could hear what sounded like loud ventilation noises coming from Marina Mirage. We were quickly moved to a better room facing the lagoon but still wondered as to why were given the other room in the first place after specifying the special occasion. I was given a small birthday cake on arrival which was a sweet gesture but I do believe that such a prestigious hotel could do better as I ve stayed at the Palm Springs in California for my birthday the previous year and was gifted a bouquet of roses and a large fruit basket including chocolates. But the main reason as to why I m disappointed is the lack of customer care as I called regarding my lost necklace. When I called the reception the lady said they did find the necklace. I wonder why they didn t bother to contact me. I asked for it to be mailed to me ASAP as it holds significant meaning to me - a gold orthodox cross necklace. The concierge showed lack of sympathy as she stated her shift was fast over and put me on hold once as she sounded annoyed. Also told me that I have to help/cooperate on my end. I was doing my best however having trouble converting word to pdf to digitally sign a form for Versace to send my necklace. Was happy to authorise payment for tracking but seriously having trouble and was terribly upset and asked for a goodwill gesture to mail to me. The concierge still showed no sympathy as I was close to tears. She was firm on not helping as she reiterated her shift been over. Till now, as I m writing my review I don t know how to get my necklace back! The service had really ruined my memories of the beautiful care of staff and just a goodwill gesture would ve meant a lot