Kelsee Jahns

Review of Gateway at Lubbock

*UPDATE*

*UPDATE*
Three days ago I posted this review and almost immediately was contacted by THRIVE managment, as of today my issue with the carpet has been remedied and it has come to my attention that my requests never left the front desk during all this time, making fixing the carpet impossible. I want to thank management for being so prompt in fixing this. My original review is below this because I want future residents to know, but I also want future residents to know that just because they leave a request with the front desk, does not mean it goes any further.

*original review*
Dear lord I hate this place with a passion. I won't go all the way back to the beginning when I moved in 2 years ago because that was different management, however there are issues from then that this management has also failed to address. When I moved into this apartment in 2016 the people in one of the bedrooms before had clearly left an animal locked in the room and the carpet was saturated in pee. It smells terrible. I say smells because the same carpet is still there and I have tried to get this complex to replace this carpet for years. Most recently I was told that someone would come in and look at 1pm on April 19th. Its May 21st and still no one has come to even begin to address this disgusting carpet situation. I'm ashamed to live here and hate having people over because the smell permeates the entire unit. Also, for 2 years now I've been paying for premium furniture that I do not have. I'm always told "we'll be getting a new shipment at the end of the week". A lot of weeks have gone by and still don't have all of the furniture. Not to mention the utility bills. It's ridiculous how high it can get and I know I'm not using that much electricity or water. It took them 2 months to replace my kitchen light, and they said it was fixed without even bothering to come in. I had to put the request in twice. Bottom line is I don't recommend living here because if you ever need anything done, it's either not happening, or it's like pulling teeth to get them to do a dang thing for you.