Paula Lemieux

Review of Saffire Blue Inc.

Please do not give your money to this company. The...

Please do not give your money to this company. They lack integrity and morality. I placed an order with them a month ago. I had to call and email repeatedly to get a response on when my order was to be shipped. The girl on the phone will tell you - WITH ATTITUDE - they had a weather related flood and I should take pity on them..aka, how dare I call and be upset that my order hasn't shipped after waiting a damn month! I was told it would be shipped by the end of the week. I called at the end of the week to ensure it was in fact being shipped out. It wasn't even packed. When I said I wanted to cancel my order - which had not been sent, let alone packaged - she told me it was company policy to charge a 20% restocking fee! I said "for what!! you just told me it wasn't even packaged yet!" she replied with the generic company policy bullsh*t, its on the website, blah blah blah. I said to her, perhaps responding to emails would be helpful for customers to not feel so upset, she said I shouldn't have emailed,I should have KNOWN to call, despite on the bottom of the email that was sent to me after receiving my payment (no issues there btw) that it specifically said "if you have any questions please reply to this email". To which she snarkily responded that needs to be fixed. lol. This company is a scam. The customer is supposed to take deep pity on a company who has been paid in full with no correspondence after that point to communicate with you in the slightest. If you call or email, I assure you, you will be made to feel like you are ANNOYING them. I told her to enjoy that 20% restocking fee, as its the last money they see from us ever again. Please do yourself a massive solid and don't order from this company..unless you like losing money and time and peace of mind.
Also, I and others are of the belief that a company called Purple Citrus is another company owned by the same people. Buyer Beware!