Anne Garnier Review of Hyatt Regency Chesapeake Bay
I think that the amenities are wonderful. Particu...
I think that the amenities are wonderful. Particularly for a family with small children and extended families, it is perfect.
It is noisy in the corridors on the first floor, where our two rooms were located. I heard dogs barking during the day and into the evening hours quite often, which took a little getting used to. And I love dogs.
My only real complaint is the buffet on Thanksgiving day. I feel that it was very disappointing. Having been at Tides Inn in Irvington VA last Thanksgiving, I was beyond disappointed by the eye appeal of your buffet, which goes with the overall presentation.
I was told when I made reservations for the buffet that there were two options for the Thanksgiving buffet: the full buffet and the modified buffet. For that reason, I looked forward to not being overwhelmed with too much food. I am a very small person.
When we arrived in the ballroom, I asked how the modified buffest was handled. I was told that there was no information about such a thing. I spoke with and made my 12:30 dinner reservation with the kitchen/food division of your hotel weeks before the holiday itself.
You can imagine my surprise when no one knew of the promised deal. I had a modified meal - not very much - as did my husband. The bill came and the same surprise occurred when I asked the floor manager the same question. We paid for the full buffet with no more questions. I asked the front desk. Still no information
SO - I feel that your Thanksgiving buffet was a huge bust. It was not hot, was not very inviting, and was very limited. I so appreciated the lavish and beautifully presented buffet we had enjoyed the year before at Tides Inn.
The rest of your food service was fine during our stay. The staff could not be more wonderful. Nothing was too much. But the holiday dinner was not very good and even if I had been able to eat copious amounts of food, it was not tempting. It was easy to eat very little. The desserts were pathetic.
I am glad to have tried your hotel. Many of the experiences were above average. I hope my remarks will make next year's dinner more special. We will not be back for Thanksgiving.
Many thanks.
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