Update: Don't. Just don't bother with these guys. ...

Update: Don't. Just don't bother with these guys. My second purchase from them was a rug, sold to me as new, but which was a demo rug, so had coffee and ice cream stains (There's an ice cream store across the street, all the stores in the area have signs asking you to finish your ice cream outside). Took weeks to sort out, and again had to involve the head of customer service (who I think is the owner, he gives a different title every time he talks to you).

They eventually make it right, but why bother when you can buy from someone who won't try to screw you over?

****Service great, quality less so.
The seams are put in weird places, and pulled too tight, so the pieces look lumpy and bumpy.

Just bought a couch and chair from Briers. Missy was very helpful in picking fabrics and making those decisions...in 2 months of searching for a couch, she was the first salesperson to offer me swatches to make sure that I loved whatever I ordered. She also had the company send me swatches that I could keep, and they arrived very promptly.

After months of sitting on a lawn chair in my new apartment, the big day was here and my furniture was arriving! YAY! But no....my hallway has dropped ceilings and they couldn't get the couch in. Dave -- not sure if he's the service manager or owner -- was on-site within half and hour and had the couch inside in under a minute.

I appreciated that he took the time to come down on his day off and make sure I was happy with the service. That is an unusual situation these days. He also told me what the options were if he hadn't been able to get the couch in, and they would also have been great.

It was a real benefit of having bought locally -- had I bought from Ikea, I would have been on my own figuring out that geometry problem.