Quickmobilefix have terrible customer service - pl...

Quickmobilefix have terrible customer service - please beware before you make an order. Phone ordered mid December as a Christmas present. Emailed but no response from customer service. Got in touch again in the New Year to cancel the phone (don't even try to phone as the queues are incredible). They finally emailed and agreed to refund but then said it would take 30 days to get a refund even though they are legally obliged to refund within 14 days. Very poor response . Still no refund...NOt only did I have a disappointed child on Christmas day, have wasted so much time trying to get this sorted and am still waiting for a resolution