jason hill

Review of Custom Air Conditioning and He...

CA techs have been servicing my home long before I...

CA techs have been servicing my home long before I lived here. I have a 40 yr old home that I moved into 2 years ago. I met one CA employee who helped with the original install. History and experience like that create an invaluable wealth of knowledge that you can trust and rely on.

One of the two heat pumps at my property was developing a terminal malfunction shortly after we moved in. It was a 10yr old unit with a warranty about to expire. Made more sense to buy a new model. Replaced it with a top model Trane unit but the defrost module kept malfunctioning. CA installers and techs worked tirelessly on multiple occasions to troubleshoot the problem. After 4 module replacements over a 2 month period, and a nearly $1300 electric bill (jan-feb '18) due to the malfunctioning pump unit, Trane was contacted and it was determined that there was an incompatibility with the older air handler to which the new unit was paired. CA management came to my house and explained in person how the situation was going to be remedied. CA installed a new air handler and even worked with Trane to recoup the majority of the unnecessarily expensive heating bill. I can't thank them enough for turning a bad situation into a really positive experience.

These guys are a class act. Very professional, knowledgeable, and respectful when on homeowners' premises. I would recommend them to anyone.