J

If, like me, you don't like playing sales games, d...

If, like me, you don't like playing sales games, do not deal with this company. I contacted them about purchasing/installing a replacement entry door to my home. The salesperson came out and provided an overview of the product, which, I admit seems like a good product. However, when we got to the part of the presentation about cost, the games began. First, we were presented with an initial price (Over $7,000). When we said no, we were given a second price (10% discount) if we agreed to purchase that day. We said no, we have more research to do. Then came the question from the salesperson to us, "what would be your bottom line price that you would say yes to moving forward with the project?" Once we told him our price, he got on the phone with his manager, and, lo and behold, a new price was quoted (now less than $5,000 - more than $2,000 lower than originally quoted). This time, to get this price, we would have to purchase that day and and provide a good review and advertising signage in our yard. This price was still more than we were looking to spend on this project, so we declined and the salesperson went on his way. Over the next three days, I received multiple calls from the company asking if a manager could come out and get a re-measurement because they believe we were misquoted and they wanted to come out and give a new estimate. (It's a standard 36-inch door, so what do you need to remeasure?!!) This, I'm sure, was just another opportunity for them to meet face to face and play more sales games with us. I declined. Just give me your best fair price the first time and I'll deal with you, otherwise you just aren't trustworthy to me. Reminds me of buying a car from a dealer you don't trust.!!

Comments:

No comments