While Salty's had been a tradition in Penticton fo...

While Salty's had been a tradition in Penticton for a long time, that notoriety appears to be taken for granted. The food and service is usually good, but or most recent experience highlights the challenges this restaurant will be facing. One of our party ordered the Gluten Free Thai Noodle Salad, which arrived with the rest of our meals.

Unfortunately, they did not have a suitable GF replacement for the noodles - so it's really a GF Thai Salad.

The server was in a poor position because she didn't realize the problem, so I contacted the management (Earls) and they reiterated the problem, but provided no solutions.

Sadly no one wanted to make us happy - not even getting the GF Noodle-less Thai Noodle Salad for free. I guess that's what happens when you get so successful, you forget to do the one thing that matters the most - make the customer happy.