I was very hesitant to make my trip to this winery...

I was very hesitant to make my trip to this winery. The reviews complained about everything from the staff to the wine and all things inbetween. I must admit booking WAS challenging, I made 3 website visits attempting to book and 4 phone calls. I'm not sure what the problem was? Mobile site issues, I sure hope not as that is all I use. But Lauren finally made the reservation happen! Thank you Lauren. Upon arrival check in was easy. The tram is so cool, great way to make the trip up the hill. The first stop is for your glass and your first taste, they direct you on your next steps wether it be upstairs or continue on the self guided tour. We were there for the "Sparkling Experience" so upstairs we went. We were greeted warmly by Ann Marie who seated us and educated us on our first and second bubbles tastings. She was warm, knowledgable, and friendly! Amelia took over for our third and fourth tasting, she was wonderful. Again so knowledgable, and kind.
We finished our experience, went downstairs and took the self guided tour which I really liked, at our own pace, getting to walk around. The views really are fantastic.
We got back on the tram, no waiting, and soaked in the views on the way down the hill.
I'm so thankful I continued to pursue this visit. It was far better than I was expecting and I will absolutely return.