Concerned APS technician, Jason, stopped by my pla...

Concerned APS technician, Jason, stopped by my place late on his way home from work recently to check out my gate. I d phoned him earlier that day to explain it had begun beeping the day before and not stopped. He discovered the problem and said he would confer with APS about the solution. He returned the next day, again on his way home, to retrieve the malfunctioning part. He explained the office would need to order a new part from Escondido and it might take a few days.

Late on a workday afternoon Jason installed the new part, made adjustments and now the gate is working fine. It was misting and he suggested I hold an umbrella he had over his work area to protect the working components. He also explained details of the system again which was a great refresher.

I would definitely refer friends and family to APS and ask them to request Jason as their technician. He has a professional and pleasing manner, knows what he s talking about and doing, and is a conscientious person. From the time of my phone call his response was immediate concern for my problem and he focused on making that problem disappear. He kept me informed as to the progress of the ordered part, the day he would return, then called a couple hours early on that day to give me the time of his arrival. He represents APS well. I'm glad I live on his way home from work : ) RG