Ashley Shoemaker

Review of Coweta County Water Authority

Here to add to the already terrible reviews. Water...

Here to add to the already terrible reviews. Water was turned off because of my own error, so I quickly paid the bill and they came and turned it back on this morning, along with instantly turning it back off because of a supposed leak. My husband watched the tech pull up in our driveway, go to the meter, and go directly back into his car and drive away. We instantly called customer service who then got in contact with the tech who said he tried to knock on our door to let us know about the leak and no one answered. He never knocked on the door at all. I told customer service that I wanted a manager to call me back so I can lodge a formal complaint against the tech for obviously lying. Just got off the phone with said manager who essentially called us liars, because the tech told him that he came up to our door and knocked, saw us in the window, and we didn't answer so he left. Also told us that he wasn't there to see what happened so he doesn't know who's telling the truth. He then apologized for any inconvenience and I told him the largest inconvenience was his tech lying. He repeated that he wasn't there so he didn't know who was telling the truth.
The second inconvenience was this manager calling us liars. The customer service agents I spoke with were amazing and helpful. It's a shame their own manager can't follow in their footsteps.